Service Order Dispatcher

Website Tsay Professional Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receives customer service requests and ensures accurate recording of name, address, repairs and or service to be repaired.
Prepares work orders and dispatches to appropriate service crew.
Schedules service calls.
Maintains records of service calls and work orders.
May relay messages and special instructions to mobile crews or various personnel.
Performs follow up on completed work orders to monitor performance of completed work.
Performs other duties as required or assigned.

EDUCATION and/or EXPERIENCE

Minimum requirements for this position include a High School Diploma or equivalent GED with a minimum of one (1) year experience in providing customer service.  Ability to obtain government background clearance required.  A valid Georgia Driver’s License and ability to maintain military gate pass access are required. Must have 18 months or more of GFEBS (General Fund Enterprise Business System) experience.

 

CRITICAL FACTORS FOR SUCCESS

Knowledge of telephone and customer service and etiquette.
Knowledge of modern office practices and procedures.
Knowledge of computers and other modern office equipment.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communications.

COMMUNICATION SKILLS

Must have the ability to respond to common inquiries or complaints from customers, managers and staff members.  Ability to write reports.  Must have the ability to effectively present information and respond to questions from managers, fellow employees and customers.

REASONING ABILITY

Must be able to read and interpret various information to ensure procedures are followed.

PHYSICAL DEMANDS

The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

WORK ENVIRONMENT

The employee will work in an office environment.

To apply for this job please visit tsayfcg.net.